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Effective Date: 8 October 2025

At MycoVeil Environmental Testing (“we,” “our,” or “us”), your trust matters. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, and reports.

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1. Information We Collect

When you engage with our services, we may collect the following information:

• Personal Information: Name, email address, phone number, and mailing address (for order communication and sample submissions).

• Order & Payment Information: Details about the services you request, payment information (processed securely through third-party providers), and chain-of-custody forms.

• Sample Data: Information about the environmental samples you submit for analysis.

• Technical Information: Basic website usage data (such as IP address, browser type, and analytics) to improve site performance.

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2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders.

• Generate accurate lab reports.

• Communicate with you regarding your orders, results, and customer support.

• Improve our website, services, and customer experience.

• Comply with legal and regulatory requirements.

We do not sell, rent, or trade your personal information to third parties.

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3. Sharing of Information

We only share information in limited circumstances:

• Service Providers: With trusted partners who process payments, host our website, or assist in delivering our services.

• Legal Requirements: If required by law, regulation, or court order.

• Business Transfers: In the unlikely event of a merger or acquisition, your information may transfer as part of the business assets.

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4. Data Security

We take data protection seriously. Your information is stored securely, and we implement safeguards to prevent unauthorized access, use, or disclosure. While no system is completely immune, we continuously review and update our security practices.

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5. Data Retention

We retain customer information only as long as necessary to provide services, comply with legal obligations, and maintain accurate business records. Once no longer needed, we securely delete or anonymize your information.

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6. Your Rights

Depending on your location, you may have rights to:

• Access and request a copy of your personal information.

• Request corrections to inaccurate information.

• Request deletion of your personal information (unless we are legally required to keep it).

• Opt out of non-essential communications.

To exercise these rights, contact us at: chloe.hayward@mycoveil.com.

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7. Cookies and Tracking

Our website may use cookies (small text files stored on your device) for basic site functionality and analytics. You can control cookies through your browser settings.

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8. Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from minors.

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9. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

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10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

MycoVeil Environmental Testing
Email: chloe.hayward@mycoveil.com